Information, Guidance and Disclaimer on our Real Wood (Teak and Sevan Wood ) Products
Wood is a hygroscopic material and will continuously react to changes in its environment by absorbing/releasing moisture. We build all of our products from real, solid wood and hard plywood for inner drawer structure. Real wood responds at different times of the year depending on the moisture content in the air. Solid Teak and Sevan Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. We only buy wood from certified wood sellers to ensure the best quality wood is used in our products. Although every effort is made to protect and seal the wood on our products, wood will inevitably continue to move in tune with the environment, sometimes these changes may be noticeable in the physical appearance of the product, you may find that gaps (not crack) will appear (or sometimes come and go) depending on the atmosphere of your home. This is not a fault, it is the wood reacting to it's environment by swelling and contracting according to differing moisture and heat over time.
Why Wood Movements happens (Gaps open up between 2 wood joint)?
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and gaps as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product. Wood shrinks as its moisture content decreases and swells as its moisture content increases. This movement can result in the wood warping, shakes opening/closing and joint separation. The rate at which wood absorbs moisture in the air is influenced by temperature along with the air humidity. For example heat in a dry area (e.g near a radiator) will cause moisture to be released and can cause the wood to dry suddenly in an uneven manner. All wood species can react to exposure to (UV) sunlight, changes in temperature and air humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been made. A suitable wood filler can be used to fill the gap if needed.
We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product. A dry home may cause the wood to move or wood joint gaps appears more than a home with the right humidity level. A damper home may cause the wood to swell and warp. Care must be taken to maintain controlled humidity levels. We do our best to reduce wood movement but we have no control over the environment of your home. This is not considered defective workmanship. Although we do stand behind our products, we are not responsible for these types of conditions as we have no control of the environment in your home.
Keep Real Wood product away from direct sources of heating and cooling. Avoid storing furniture in an attic or basement type environment. Your indoor humidity should be controlled in the range of 35-45% relative humidity (can be measured with a hygrometer) and temperature between 60-80 degrees F. Exceeding these levels will cause your solid wood furniture to expand and contract leading to cracking and surface checking. When the weather outside is cold the humidity levels drop, plus most types of heating systems will lower levels as well, especially wood fired heat. A humidifier in the winter months can help control your humidity.
By the very nature of both the materials we use and the handmade nature of our manufacturing process, our pieces could contain varied wood grain, colour variation, heartwood, sapwood, medullary rays and knots. These are naturally occurring features and should be expected of any solid wood product. All wood stock is purchased as random width planks and will come from a variety of trees. Each plank will be completely unique and will be hand selected from the limited stock kept in our workshop at the point of manufacture. Nearly all wooden components (for example tabletops, door fronts, shelves or panels) will be made from multiple planks joined together using such stock. We will not accept returns, cover the costs of adjustments/alterations, offer refunds, reimbursements, discounts or compensation due to issues arising from the customer’s personal preference. (For example wood grain, pattern, knots, medullary rays, colour variation or any other naturally occurring elements/features).
Example of other Real Solid Wood Furniture Company's online wood Movement info, Terms and conditions snapshots:
Website address is also mentioned in each snapshot
We stand behind our product's authenticity and quality and provide best customer service in the UK.